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NEW QUESTION # 30
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
Answer: B,C
NEW QUESTION # 31
Which tool can you use to rename the cases facet?
Answer: C
Explanation:
The language adaptation tool allows you to rename the labels of UI elements, such as thecases facet, in different languages. You can access the tool from the user menu by clicking on Settings and then Language Adaptation. You can select the language and the scope of the adaptation, and then search for the label you want to change. You can also export and import the adaptations as CSV files. References = Solution Guide for SAP Service Cloud Version 2, page 16.
The language adaptation tool allows you to rename the labels of UI elements, such as the cases facet, in different languages. You can access the tool from the user menu by clicking on Settings and then Language Adaptation. You can select the language and the scope of the adaptation, and then search for the label you want to change. You can also export and import the adaptations as CSV files. References = Solution Guide for SAP Service Cloud Version 2, page 16.
NEW QUESTION # 32
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.
Answer: A,B
NEW QUESTION # 33
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Answer: A,C
Explanation:
In SAP Service Cloud V2, account types under Business Partner include:
* Individual customers (D): For B2C scenarios (e.g., end consumers).
* Channel partners (B): For distributors or partners involved in service delivery.
* Contacts (A) are part of business partner roles, not account types.
* Groups (C) refer to organizational units, not account classifications.
References:
* SAP Help Portal: Business Partner Configuration
* SAP Documentation: Account Types in Service Cloud
NEW QUESTION # 34
What is the only way to change an active case type?
Answer: A,C
NEW QUESTION # 35
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