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Reliable C-C4H56-2411 Practice Exam Learning Materials: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - PassSureExam

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

A. Remove personal data from the business user
B. Assign employee to organizational unit
C. Create territory hierarchy levels
D. Assign restriction rules

Answer: B,D

NEW QUESTION # 70
What functionality can be enabled to assist agents with case resolution?

A. Integrate a knowledge base.
B. Integrate Microsoft Teams.
C. Configure templates for responses.
D. Create and assign surveys to the case.

Answer: A

NEW QUESTION # 71
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question.

A. Calls
B. Contracts
C. Installed base
D. Cases

Answer: B,D

NEW QUESTION # 72
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

A. Manually by navigating into the Customer Hub app from the menu
B. Automatically when an incoming phone call from a known customer is accepted
C. Manually by performing a customer identification via Agent Desktop
D. Automatically when there is an incoming phone call

Answer: B,C

NEW QUESTION # 73
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Employee
B. Account hierarchy
C. Product
D. Account

Answer: D

NEW QUESTION # 74
......

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Reliable C-C4H56-2411 Practice Exam Learning Materials: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - PassSureExam

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